Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at sales@myzelrisin.com.

Returns should be sent to:

Myzel Risin'
118 Ridge Dr
Napoleon, OH 43545

If your return is accepted, you are responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at sales@myzelrisin.com with any questions regarding returns or refunds.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Claims for damaged, defective, or incorrect items should be submitted within 7 days of delivery and may require photographs of the product, packaging, and shipping label.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products

  • Special-order items

  • Promotional items

  • Sale items

  • Gift cards

  • Products that have been opened, used, consumed, or are not in their original condition

If you have questions about whether your item qualifies for a return, please contact us before initiating a return.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and place a new order once your return has been approved.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer and will not be reimbursed unless the return is the result of our error, such as receiving an incorrect or defective item.

If more than 15 business days have passed since your refund was approved, please contact us at sales@myzelrisin.com.